Frequently

asked

questions

Once letting starts, you can register for the homes you prefer through your own account on the RottaNova website. The registration form has a few steps to complete. During registration we already ask you for some details. You can provide these in two ways.

Verification with DigiD. The Datakeeper app retrieves your personal details, income and employment status from the Tax Administration and the UWV. This lets you complete your registration quickly and securely.

Verification with documents. If you don’t have DigiD, the information is requested manually. Among other things, you enter your income details and upload your three most recent payslips. Once you have completed all the steps, you receive an email confirming your registration. Are you offered a home? Then we ask for some additional documents. See the ‘Document checklist’ for these.

When registration closes, every registration is checked for completeness. Candidates are then selected based on their preferences. If several candidates have the same preference, one is picked at random. Because many homes in RottaNova are similar, we offer the other candidates for that home an alternative, if one is available.

For the full rental conditions, see the document ‘Rental and income conditions’.

This is a new-build complex, so the apartment can’t be viewed in person yet. The impressions, technical description and floor plans do give you a realistic and complete picture of the home.

No, there is no registration fee.

No, it doesn’t matter when you register. As long as your registration is complete before the registration period ends, the timing has no effect on allocation. Registrations that come in after that go on the reserve list and are considered in the next phase. So you can still be offered a rental home then.

Your application can be rejected if you don’t pass screening. This can be because you don’t meet the income requirement, or because the documents you provided are incomplete or incorrect.

Your gross monthly income must be at least 3 times the basic monthly rent. With two tenants, it must be at least 4 times the basic monthly rent. Holiday pay and shift allowances don’t count. Your partner’s income does count in full. For the full description and explanation of the income requirements, see the document ‘Rental and income conditions’.

No, you can’t rent a home on the basis of a guarantor. To qualify for a home, you must meet the income requirements on your own. These are assessed on the income documents you provide.

Yes, there is no maximum rental term for this home. That means you can rent it indefinitely, as long as you meet the terms of the tenancy agreement.

No, short-stay letting is not allowed. The tenancy agreement runs for at least twelve months. The homes are only available for long-term living.

Families are allowed in home types with two or more bedrooms. We do check that the number of people suits the number of bedrooms in the apartment.

Yes, you can rent for yourself as a self-employed person. You must still meet the income requirements and have been self-employed for at least two years. For the full description and explanation of the income requirements, see the document ‘Rental and income conditions’.

Unfortunately the apartments are not available to students. Sharing is possible in some cases. Both residents must have their own income and together meet the income requirement of at least three times the monthly rent. Sharing is only allowed in apartments with at least two bedrooms.

Yes, a WWS points calculation has been made. It is shared with the tenancy agreement.

Pets are not allowed, except assistance animals. For an assistance animal, an additional statement or registration is required.

You can provide most details easily and securely through the Datakeeper app. With DigiD, your identity, income and bank details are retrieved automatically. We may also ask you to upload some additional documents to your personal account. No DigiD? Then you can provide all the details and documents manually. For a full list of the required documents, see the Document checklist. You’ll find it under Documents in your account.

The apartments are completed in phases. The first apartments are expected to be handed over from Q3 2027.

You’ll hear at least four weeks before the final completion date. As soon as there is more certainty, we’ll let you know straight away, so you can prepare for the move.

Once you have signed the tenancy agreement, it can no longer be cancelled. So we advise you to think your choice through beforehand.

Well before completion, we’ll contact you to book an appointment for the key handover. Because many homes are completed at the same time, the key handovers are spread over several days. To keep everything running smoothly and safely, you can’t move in on the same day you receive your key. With so many people moving, this takes careful planning and coordination. We’ll of course do our best to make the process as smooth and efficient as possible. You’ll receive more information about this later from the property manager.

We prefer you to be there yourself for the key handover. If that really isn’t possible, you can ask in advance for someone else to receive the keys on your behalf. Make sure you arrange this with the property manager in good time. Your representative must be able to identify themselves and will sign the inspection report on your behalf when the home is handed over.

The apartments are finished to a high standard. The walls have glass-fibre wallcovering painted in a neutral white. The home also has a high-quality PVC floor in a neutral tone. So the apartment has a modern, well-kept base from day one. In your account, each home has a technical description with the exact finish.

The apartments have curtain rails.

No, the apartment can’t be rented furnished.

The kitchen is fully fitted with high-quality built-in appliances. You have a fridge with freezer compartment, a dishwasher, a combination microwave, an induction hob, an extractor hood and a sink. Apartments with more than 120 m² of living space have two ovens in the kitchen. These apartments are also prepared for a boiling-water tap (Quooker), which tenants can have fitted themselves if they wish. So the kitchen has everything it needs and is ready to use. In your account, each home has a technical description with the exact finish of the home.

No, that isn’t an option. Neutral tones and modern materials were chosen on purpose.

Yes, there is a washing machine connection. There is also enough storage left for things like cleaning supplies, suitcases and other household items.

You are not allowed to make changes to the apartment.

Most apartments have a storage room inside the home. A small number of apartments also have a separate storage room on the same floor or in the basement. For the exact situation, see the specifications of the home in question.

Yes, you’ll find it in your account, with the home type. The technical description covers the floor, wall and window finishes, the kitchen appliances and materials, the walls and cupboards, and the sanitary fittings.

Yes, there are four lifts and two bicycle lifts.

In RottaNova you enjoy maximum ease and comfort. Through the caretaker and the service website you can, for example, use on-demand services such as a cleaner, florist or dry cleaning. And there is always a caretaker on hand to welcome you and help you out.

There is one central platform for residents. Through the website you get access to the building, book shared facilities and order extra services, such as cleaning in your apartment, a florist or dry cleaning. You also arrange service and support through the website.

The building has a beautiful roof garden where you can unwind. There is also a private bicycle store, with spaces for e-bikes, scooters and cargo bikes.

The facilities are only open to residents and their guests.

The opening hours are still to be decided and may change.

There are house rules for the whole complex, including the shared spaces. They are set out in the house regulations, which you must follow as a tenant.

Yes, there is a caretaker/host. Their hours are set according to demand and need.

Yes, the building has modern, smart facilities that add convenience and security for residents. For example, the building has a BringMe Box. This is a smart, secure system where couriers can deliver parcels safely, even when you’re not home. You then get a notification and can collect your parcel whenever suits you. The building also has an advanced digital locking system, which controls access to the building and the shared spaces in a safe and easy way.

No, the rent excludes service charges. The service charges are listed separately in the home listings and in the final tenancy agreement.

The service charges depend on the type of apartment you choose. Your account shows the monthly rent and the service charges for each apartment. So you can see straight away which costs apply to the home you prefer.

You receive a full breakdown of the service charges with the tenancy agreement. They cover, among other things, the shared facilities and services in the building, such as the caretaker, cleaning of the common areas and internet. The service charges are billed monthly as an advance payment. Once a year they are settled against the actual costs. This may mean you pay extra or get money back.

No, you can’t choose your own internet provider. The building has a high-quality central internet connection that gives fast, stable internet in every apartment and shared space. To guarantee that quality and reliability for all residents, one fixed provider was chosen. This means faults can be fixed efficiently and the network stays at its best. You also don’t need to take out an internet subscription or arrange installation yourself. The cost of internet is included in the service charges. So you have working internet from the moment you move in.

No, water and electricity are not included in the rent or the service charges. You take out a contract with a supplier for these utilities yourself. For heating and hot water, you need an agreement with Eneco. Water is supplied by Evides. The supplier then bills you directly.

Extra services through the caretaker and the service website, such as cleaning in your apartment, a florist or dry cleaning. You pay for these separately when you use them.

RottaNova is right in the city centre, in the heart of Rotterdam’s historic Laurenskwartier.

The project is very easy to reach by public transport. Blaak train and metro station is less than 3 minutes’ walk away, and from there you’re at Rotterdam Centraal within 3 minutes. The location is easy to reach by car too: via the Erasmusbrug or the Maasboulevard you’re quickly on your way to the main roads out of the city.

Yes, there are 102 parking spaces in the RottaNova car park. Another 70 spaces are let in the Markthal. The spaces in RottaNova are first allocated to tenants of the Top Apartments. When you register, you can say whether you’re interested in renting a parking space. If there are spaces left after this first round, they are offered to tenants of the other apartments. Renting a parking space costs extra. You’ll find them in your account.

You drive in through the entrance of the Markthal car park and on to the RottaNova car park. The car park has a headroom of 2.10 metres.

There are no charging points for electric or hybrid cars in the building’s own car park. Cables for electric charging have been laid in the car park, though. If you want a charging point as a tenant, you can request one at your own cost.

You can use paid parking on the street or in the Markthal.

You can’t apply for an on-street parking permit. Read more about parking at rotterdam.nl/parkeervergunning-voor-bezoekers-aanvragen.

They can use paid parking on the street or in the Markthal.

There won’t be shared cars or shared mobility in the building. You will find them in the neighbourhood, less than 15 minutes’ walk away.

There is a bicycle store for residents in the complex, on level -1. You reach it with a bicycle lift.